Acme 05495 Dreena Bonded Leather Sofa with Five Pillows

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Price: $849.15   

Product Feature

• Dreena collection bonded leather sofa with 5 pillows
• Made of bycast pu/chenille
• This product weighs 143-pound
• Made in China
• Sofa measures 93-inch length by 37-inch width by 42-inch height

Product Description

This Dreena collection bonded leather sofa with 5 pillows is made of bycast PU/chenille. Sofa measures 93-inch length by 37-inch width by 42-inch height. Made in China. This product weighs 143-pound.

Acme 05495 Dreena Bonded Leather Sofa with Five Pillows Review

I was so disappointed with the online purchased for this living room set. The order was delivered in 3 weeks. Upon unpacking and assembling I noticed that the color was not similar to what they have on the website pictures. The materials are cheap looking and the bonded leather was so thin that your finger nails could easily puncture it. Right after setting up the entire cushion, I noticed that one of them has a pulled thread and I called customer service right away. They were helpful and told me to wait for response from the manufacturer. The following day I saw 3 of the cushion seat have snags and it's pulling off from the fabrics. I called the customer service again to inform them and sent pictures for proof. I was told that manufacturer had already shipped a replacement for the first damage cushion seat. Again I was told to wait and they will send my other complain to the manufacturer. A week had past and I was not getting any feedback so I started sending e-mails to the dealer's customer service and response suddenly became slow. On the second week I called, left messages on the person that's handling my complain and still no answer. I decided to take this matter to the manager but a supervisor took my call instead. I explained the situation and my disappointment and I told her that I want to return the furniture and I was asking for a full refund but she promised she would call the manufacturer and will get a possible resolution as soon as possible. The following day she emailed me to let me know that the manufacturer will not ship anything anymore and they will just give me a discount of $350 to go towards the re upholstering if I wish to do so. I told her to re upholster all six cushion will cost more than $350 but then she said that's the best offer that they can do and nothing more. Wow! I paid $2400.00 for a merchandise that has very poor quality materials and supposedly a year of warranty! The cloth material is like a jersey knit or like a knitted yarn that would easily snags. You cannot flip the cushion seat because there's a Velcro on the flip side to prevent it from moving when you stand up. So if the cushion chair is already lopsided no way you could flip it over. The cushion is very hard and not comfortable to sit in. The bonded leather is cheap looking thin materials. The other color on the pillows and sides are maroon, greenish gray and light brown. More on the maroon side. Cushion seat are darker than the website picture. Over all it was a big mistake to order a living room set online. Not worth $2400.00. Lastly, no return, no exchange and i am stuck with it.

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